Press 1 For Complaints

We all have THAT customer. You know the one. The one who keeps threatening to “find a better bug person”. The one who will never be happy with the professional pest work that we provide.

In years past, I have had some customers who were challenging. At one location, I was met at every service visit by a pest control administrator who had an issue. I fielded questions about my expertise, or a damaged trap, or mystery bugs that “aren’t supposed to be here”.

“Yes, Sir. I understand. I will be happy to take a look at the situation,” I say. “I will give you a full report.”

Customer service in a public setting is tough. Customer service in a semi- non-public setting is tougher. It’s just you and your customer…. no witnesses. Your best behavior is crucial, all while gritting your teeth, and trying to choose your words carefully. That customer knows your other customers, whether in a formal or informal fashion.

If a customer insists on taking to a manager, I will ask them to call the company phone number. Press option 1, (There is no Option 1) and they will get the owner…. that’s me. {giggle}

I hope my Miss America smile wasn’t too fake. Good reviews go a long way. A bad review will go farther.

Published by Melisa Arnold, A.C.E.

My career in pest management began while working in a flour mill as the “in-house” technician in 2008. I am certified in multiple states including a DOT CDL/HazMat. I began working full time as a fumigation-pest control tech in 2010. I achieved my Associate Certified Entomologist (ACE) in 2018. I have a Master Tech certification from Kansas State University/Kansas Pest Control Association. I hold a Bat Management certification from NWCOA. Every day, I realize how much I DON’T KNOW. My goal for this blog is to share my every day experiences from the field and to make us all think outside the box for solutions to make pest control make sense.

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