The service industry has all types of clients. Fun-Loving. Goofy. Serious. Politically Motivated. Scared. Worried. Curious. Know It All. My beloved pest control industry is no different. I usually get the scared and worried clients more than the others, but I will take the calls and do the services efficiently and correctly. Sometimes these interactionsContinue reading "I Think You Have a Screw Loose"
Stuck On You
Glue traps are commonly used to monitor for insect, rodents, and other things. These can accumulate ants, spiders, cockroaches, mice, dirt, carpet fibers, children's toys, pet hair, and several other items that may or may not related to pest management. In my tenure as a pest professional, I stand by the importance of using theseContinue reading "Stuck On You"
Service Without the Snark
Communication is a big part of providing a service, no matter the type of industry. When customers understand the communication, service providers are seen as efficient, timely, and valuable to the work. Getting to this point is a bit trial and error. Sometimes it's a step forward, only to get pushed back. Sometimes it's explainingContinue reading "Service Without the Snark"
Home Supply Stores Pack a Sting
Don’t you love a good home supply store? I know I do. There are all sorts of things that can truly make a house a home. Kitchen cabinets. Washing machines. Patio furniture. Screwdrivers. Plants. Food. Wasp Spray. Wasp spray, or any insecticide, will make a house a safe haven. People who want to rid theContinue reading "Home Supply Stores Pack a Sting"
Invisible and Amazing!!
I love getting new accounts that belonged to another pest management company. I love that the client trusts me by referral to provide a better, more thorough pest service. I love that I make money to do an initial account setup. I love educating the client about all things pest control that will help theirContinue reading "Invisible and Amazing!!"
Pest Control Chatter 