Author Archives: Melisa Arnold, A.C.E.

Shout out to Sara Thibadeau, Sales at Bird Buffer, for providing the information for this post. BIRD OBSERVATIONS I am not necessarily a bird watcher, but I do think they are interesting creatures. I find it fascinating that birds, somewhat, defy gravity. Wings spread out to the sides, coasting effortlessly through the sky. I knowContinue reading “Sanitation Is For The Birds”

Ever feel like you are stuck in a revolving door? No, I’m not talking about your daily pest control schedule. I’m talking about that ever elusive pest problem you’re having trouble getting solved for a customer. Callback after callback, inspection after inspection, keeps you scratching your head. Ants to the left. Mice to the right.Continue reading “First In, Last To Leave”

We all have THAT customer. You know the one. The one who keeps threatening to “find a better bug person”. The one who will never be happy with the professional pest work that we provide. In years past, I have had some customers who were challenging. At one location, I was met at every serviceContinue reading “Press 1 For Complaints”

Do Not Hire A Pest Control Company! Does reading that statement make you mad? Does that statement make you think I am crazy? Does that statement even make sense? I’ll give you a minute…… Be A Person YOU Can Trust As pest control professionals, we want customers. We want them to be repeat customers. WeContinue reading “It’s NOT Casual Friday”

I need to remind myself not to get nonchalant when servicing bait stations. I know I do a great job cleaning, adding rodenticide, and recording the information. I get in a groove listening to the music blaring in my headphones. At times, I turn into the trap checker. That has come to bite me aContinue reading “What’s In The Bait Station?”