I do love a warehouse. I enjoy getting to see all the things stored in there. Some have household goods. Some have my favorite soda and bottled water. Some have food and food product ingredients. Some have pet food. Then there’s that oddball… not related to anything warehouse like…. When the owner of the warehousing is using some non-paid space as a personal garage.
A warehouse that is clean, organized, and gives me an adequate sanitation line to inspect, ranks at the top of my happy list. Those that haphazardly place items in the way of my pest control devices make me want to scream.🤬
During my first visit to a potential new warehouse customer, I was very overwhelmed by how immaculately clean this facility was. I made a comment to the Quality Management stating this fact. In the months following the signing of the pest service contracts, I realized that sanitation wasn’t a joke to them. In fact, it was the very premise of their operation.
The management staff and I had conversations about their sanitation program. I made many comments about how other customers could “learn a thing or two”. The staff in this warehouse made my pest control inspections and services easy. They care about the products coming in and going out, AND they inspect every truckload – in and out.
The real stand-out story of my services with them started on a Tuesday morning. I received a phone call from the facility manager. After I answered the phone, and greeted him by his Mr. Last Name, he asked me why Indian Meal Moths would be “flying up out of the crack in the foundation?” I curled my lip sideways, “They shouldn’t be”, I said. “Well, THEY ARE! What can you do about that?”
I asked him to send me a picture, knowing that it was most likely termites. (🔔Text alert🔔) There was the photo of termite fliers. I can ID them, but I don’t know anything about their habits, habitats, how to treat them, nor am I licensed to do that.
I gave a return phone call to confirm the identification of termite activity. I offered to call the sister company, and was given the OK for that. Within a couple of days, the sister company was at work. Hard at work. I gained some knowledge on termite treatment, and quickly realized I did not want to add that licensing to my resume.
My warehouse customer was taken care of, I helped keep the revenue within the company, and I received a $50 referral bonus. Pretty great week, I’d say.
🥾🥽🧢🦺🧤GIRL TALK FEATURE – These ladies are willing and able to help pest control customers.